Refund policy

Thirty nights to decide

You have thirty nights from the day your order is delivered to decide whether the Six Thirty Mask is for you. If it is not, email us and we refund the full amount you paid. You keep the mask. There is nothing to send back, no label to print and no reason required.

How to request a refund

1. Email sixthirtysupport@gmail.com from the address used to place the order.
2. Include your order number in the subject line.
3. We approve refunds within one business day.

How refunds are issued

Refunds are returned to the original payment method. Once we approve a refund, your bank or card issuer typically takes a further 5 to 10 business days to post it to your account. That timing is controlled by them, not by us. We cannot refund to a different card or account than the one used at checkout.

After thirty nights

Requests made more than thirty nights after delivery cannot be accepted, and all sales become final at that point.

Faulty or damaged items

If your mask arrives damaged, or stops working through no fault of your own, this is handled separately from the thirty night guarantee. Email us with your order number and a photo or short video showing the problem and we will send a replacement. We do not currently offer a written warranty beyond this. Faults outside the thirty night window are assessed case by case.

Exclusions

• Damage caused by dropping, crushing, submerging in water, or use contrary to the included instructions.
• Items purchased from any seller other than this store.
• Requests received more than thirty nights after delivery.

Cancellations

Contact us as soon as possible after ordering. If the order has not yet been packed we will cancel and refund it in full. Once the order has shipped it falls under the thirty night guarantee above.

Contact

Questions about this policy: sixthirtysupport@gmail.com